Services - F1-Connecting

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Our Services and Solutions

At F1-Connecting, we deliver a wide range of comprehensive IT solutions, including technical support, software development, payment systems integration, and deployment services. Our primary goal is to ensure that your business operates efficiently and securely.

Support Hotline

Payment Methods

System Deployment

Software Development

Mobility

Waste Management

Forensic and Investigation Services

Support Hotline

Personalized User Assistance

Direct telephone contact and via e-mail

Direct resolution in the first call, eliminating bureaucracy

Low personnel rotation

User knowledge

- Living with the client during the installations and “in situ” support

- Knowledge about their business

- Large experience about the client due to the earned loyalty

Measurable result

- Clients’ loyalty in the contract renewal

- Great service worth, as seen in the client surveys

Inclusion with the DialApplet product (more information)

Level of service configuration by the client

System Support Specialist

Pioneers in the creation and definition of support services.

- Opening guarantee in services (Electronic Fund Transfer services)

- Tally management (Electronic Fund Transfer services)

- Inoperable times (Electronic Fund Transfer services)

- Log analysis

- State revision

- Monitoring with custom tools

Ability to identify weak points and perform preventive actions aimed to diminish the impact

Automatic task generation

Customised VoIP switchboard, connected to the ticketing application

Ticket tracking and Resolution

1st and 2nd level support in solutions as:

- Electronic Fund Transfer (TEF)

- Sales points

- Electronic labels

- Communications / Network equipment (switches, routers, balancers, firewalls,...)

- Service offices

Tracking with other providers: dispatching, inclusion

System monitoring. Alarms

Task planning: agents

Verifying the compliance with the levels of service: alarms

Overseeing based on behavior

Periodic reports

Categorized by Ticket Type: Incidents...

Hotline Support

Developments

15 years of experience

Banking protocols development

Sales points development

Payment terminals development

Apps and payment services development

National rules and protocols (PRICE, PUC, PUP, PUCE,...) and international ones (EMV, PCI/DSS,...)

Inclusion with devices from previous manufacturers (Dione, Verifone, Hypercom, Thales, Ingenico,...)

Certifications

Banking protocols

Worldwide brands certifications: VISA, MASTERCARD, AMEX, CHINA UNION PAY

Specific functionalities certification: Offline backing, DCC, Contactless, Cross border and online PIN

Attended and unattended sales points

Certification Processes for the payment solutions with authorisers and brands

Inclusions

Sales points inclusion with the payment terminals

Sales points inclusion with payment gateways

Sales points inclusion with back-office

Security

Latest security protocols standards

Participant enterprise in PCI Security Standards Council

Enterprise with qualified personnel in PCI QIR (Qualified Integrators & Resellers)

Enterprise with qualified personnel in PCI ISA (Internal Security Assessor)

Enterprise with qualified personnel in PCIP™ (Payment Card Industry Professional)

Company with a secure key injection room certified in PCI PIN and Visa PIN Security

Servicios para E-commerce

Servicio de Pago (Leer más)

Servicio de Tokenización de los datos de las tarjetas

Servicio de HSM (HSM As a Service)

Operativas

Pagos y Preautorizaciones

Devoluciones

Pagos recurrentes

Consulta de Pagos

Regularización de operaciones

Integration

Via RESTful API and via HTTP redirection for certain operations

Integration scenarios

Web payments

Mobile payments.

MOTO payments (email, phone, SMS)

Management Dashboard

Administration and activation of the different payment methods

Customisable payment pages

Reporting

Real-time commissioning

Risk control

Transaction Options

Bank card

Bizum

PayPal

GooglePay

Secure Transaction Protocols

Visa (Verified by Visa)

Mastercard (Mastercard SecureCode)

American Express (Safekey)

PJCB (JCB Secure)

Diners

Unionpay

Other features

Multi-currency support

DCC (Dynamic Currency Conversion) support

Multi-language support

All in a PCI-DSS certified environment

Facilities - Implementations

Turnkey installations

We plan with the client the roll-out of hardware/software installations and guarantee the complaince with the committed deadlines for the centers setup.

Depending on the necessities, we can perform several simultaneous installations.

We take care of:

The reception in our warehouse of the devices to install

Devices framework and configuration

Real operation tests previous to the installation in the centre

Sending of devices to the centre and reception in it

Installation in the own centre

Opening support

We coordinate with the central services the configuration of every system and device of the centre.

We plan our interventions with the task of other providers.

We count with our own warehouse for the reception of the material to install.

We verify the configurations and the correct operation before bringing the material to the centre.

We carry out installations all over Europe.

Software implementation

We count with the tools for the remote software distribution.

We plan with the client the establishments to perform.

Dates, centres number and distribution of the aforementioned

We can participate in the support of experimental centres, we take care of:

Reception and testing of the applicant to introduce

Distribution the centres of the applicant

Set up and real tests

Post-introduction support

Retrieval of previous versions in case of failure, in compliance with the client indications

We coordinate with the central services the configuration of every system and device of the centre.

We plan our interventions with the task of other providers.

We can set up anywhere in Europe.

Hotline Support

Payment methods settings development (more information)

Sales point

Development for the main Retailers

Owned developments

VoIP Sales Point settings solution: Pos-Phone

Ticketing Solution

Critical transactional systems monitoring: SuHaviour

Cisco’s network systems diagnosis and recovery

Mobile devices management (Enterprise Mobility Manager)

Outsourcing Service

Supply our expert personnel for your projects and/or developments through our outsourcing services, covering the following roles:

Project Manager

Junior Analyst

Senior Analyst

Junior Programmer

Senior Programmer

Specialist consultants

Quality technicians

Fields of expertise and experience

Native development Languages and Technologies: C, C++, Objective C, .NET, Java

Web development Languages and Technologies: HTML, CSS, JavaScript, PHP, ASP

Development for payment terminals/PINPADs

Development for mobile terminals: iOS, Android y Windows Phone

Development for kiosk applications

Payment means development and their inclusion with other solutions

Certification processes with autorisation networks and banks

Usage of development and TEF payment test tools : Collis, Smart SPY, FIME, etc

Regulations and international specifications as PCI-DSS, EMV and national like PUC, PUCE, PUP

Point-of-sale application developments

Hotline Support

Services for Mobile App

Our offerings encompass a range of payment services, including PUP and PUC, along with advanced features such as tokenization, robust security measures, QR code integration, and comprehensive reporting tools. Additionally, we provide client invoicing applications that seamlessly integrate with payment devices, gateways, and banking systems.

Web services development

These services are made available to various applications, including those on mobile devices.

Designing applications specifically

Reflecting the distinct specifications and needs of our clients

Enterprise mobility management

Application deployment and device management through our Enterprise Mobility Manager solution

Waste Management

Elimination of physical storage media

The physical storage media are processed using the SV91M degausser, which is recognized and certified as a reliable method. After applying this technique, the media is deemed destroyed, ensuring that no information can be stored or retrieved.

Certification of physical media destruction

We provide a certificate in accordance with RD 208/2005 for the final waste that has been produced

Inventory of each completed operation

All operations are stored in a repository accessible for client consultation

Digital Forensics Services

Digital Services

We offer computer expertise services for many judicial procedures. Civil, Criminal, Labor, Commercial, and Administrative Litigation, as well as extrajudicial:

- Arbitrations

- Mediations

- Conciliations

We cover all phases of the procedure, from your commission to the judicial process.

Collection and analysis of evidence, chain of custody of the same and documentation of the processes

We carry out reports and expert opinions prepared by experts

Registration and endorsement of the reports by the College of Informatics

Forensic analysis of the affected systems and their evidence using recognized tools for any situation, mobile devices or computer equipment and systems