Our Services and Solutions
At F1-Connecting, we deliver a wide range of comprehensive IT solutions, including technical support, software development, payment systems integration, and deployment services. Our primary goal is to ensure that your business operates efficiently and securely.
Support Hotline
Personalized User Assistance
✔️ Direct telephone contact and via e-mail
✔️ Direct resolution in the first call, eliminating bureaucracy
✔️ Low personnel rotation
✔️ User knowledge
Living with the client during the installations and “in situ” support
Knowledge about their business
Large experience about the client due to the earned loyalty
✔️ Measurable result
Clients’ loyalty in the contract renewal
Great service worth, as seen in the client surveys
✔️ Register of every communication with the client. Multichannel
✔️ Inclusion with the DialApplet product (more information)
✔️ Level of service configuration by the client
System Support Specialist
✔️ Pioneers in the creation and definition of support services.
Opening guarantee in services (Electronic Fund Transfer services)
Tally management (Electronic Fund Transfer services)
Inoperable times (Electronic Fund Transfer services)
Log analysis
State revision
Monitoring with custom tools
✔️ Ability to identify weak points and perform preventive actions aimed to diminish the impact
✔️ Automatic task generation
✔️ Customised VoIP switchboard, connected to the ticketing application
Ticket tracking and Resolution
✔️ 1st and 2nd level support in solutions as:
Electronic Fund Transfer (TEF)
Sales points
Electronic labels
Communications / Network equipment (switches, routers, balancers, firewalls,...)
Service offices
✔️ Tracking with other providers: dispatching, inclusion
System monitoring. Alarms
✔️ Task planning: agents
✔️ Verifying the compliance with the levels of service: alarms
✔️ Overseeing based on behavior
Periodic reports
✔️ Categorized by Ticket Type: Incidents...
Payment Methods
Developments
✔️ 15 years of experience
✔️ Banking protocols development
✔️ Sales points development
✔️ Payment terminals development
✔️ Apps and payment services development
✔️ National rules and protocols (PRICE, PUC, PUP, PUCE,...) and international ones (EMV, PCI/DSS,...)
✔️ Inclusion with devices from previous manufacturers (Dione, Verifone, Hypercom, Thales, Ingenico,...)
Certifications
✔️ Banking protocols
✔️ Worldwide brands certifications: VISA, MASTERCARD, AMEX, CHINA UNION PAY
✔️ Specific functionalities certification: Offline backing, DCC, Contactless, Cross border and online PIN
✔️ Attended and unattended sales points
✔️ Certification Processes for the payment solutions with authorisers and brands
Inclusions
✔️ Sales points inclusion with the payment terminals
✔️ Sales points inclusion with payment gateways
✔️ Sales points inclusion with back-office
Security
✔️ Latest security protocols standards
✔️ Participant enterprise in PCI Security Standards Council
✔️ Enterprise with qualified personnel in PCI QIR (Qualified Integrators & Resellers)
✔️ Enterprise with qualified personnel in PCI ISA (Internal Security Assessor)
✔️ Enterprise with qualified personnel in PCIP™ (Payment Card Industry Professional)
✔️ Company with a secure key injection room certified in PCI PIN and Visa PIN Security
E-commerce services
✔️ Payment Service (View more)
✔️ Card data tokenisation service
✔️ HSM (HSM As a Service) Service
Operational
✔️ Payments and Preauthorisations
✔️ Refunds
✔️ Recurring payments
✔️ Payment Consultation
✔️ Regularisation of operations
Integration
✔️ Via RESTful API and via HTTP redirection for certain operations
Integration scenarios
✔️ Web payments
✔️ Mobile payments.
✔️ MOTO payments (email, phone, SMS)
Management Dashboard
✔️ Administration and activation of the different payment methods
✔️ Customisable payment pages
✔️ Reporting
✔️ Real-time commissioning
✔️ Risk control
Transaction Options
✔️ Bank card
✔️ Bizum
✔️ PayPal
✔️ GooglePay
Secure Transaction Protocols
✔️ Visa (Verified by Visa)
✔️ Mastercard (Mastercard SecureCode)
✔️ American Express (Safekey)
✔️ PJCB (JCB Secure)
✔️ Diners
✔️ Unionpay
Other features
✔️ Multi-currency support
✔️ DCC (Dynamic Currency Conversion) support
✔️ Multi-language support
✔️ All in a PCI-DSS certified environment
System Deployment
Turnkey installations
We plan with the client the roll-out of hardware/software installations and guarantee the complaince with the committed deadlines for the centers setup.
Depending on the necessities, we can perform several simultaneous installations.
We take care of:
✔️ The reception in our warehouse of the devices to install
✔️ Devices framework and configuration
✔️ Real operation tests previous to the installation in the centre
✔️ Sending of devices to the centre and reception in it
✔️ Installation in the own centre
✔️ Opening support
We coordinate with the central services the configuration of every system and device of the centre.
We plan our interventions with the task of other providers.
We count with our own warehouse for the reception of the material to install.
We verify the configurations and the correct operation before bringing the material to the centre.
We carry out installations all over Europe.
Software implementation
We count with the tools for the remote software distribution.
We plan with the client the establishments to perform.
✔️ Dates, centres number and distribution of the aforementioned
We can participate in the support of experimental centres, we take care of:
✔️ Reception and testing of the applicant to introduce
✔️ Distribution the centres of the applicant
✔️ Set up and real tests
✔️ Post-introduction support
✔️ Retrieval of previous versions in case of failure, in compliance with the client indications
We coordinate with the central services the configuration of every system and device of the centre.
We plan our interventions with the task of other providers.
We can set up anywhere in Europe.
Software Development
Payment methods settings development (more information)
Sales point
✔️ Development for the main Retailers
Owned developments
✔️ VoIP Sales Point settings solution: Pos-Phone
✔️ Ticketing Solution
✔️ Critical transactional systems monitoring: SuHaviour
✔️ Cisco’s network systems diagnosis and recovery
✔️ Mobile devices management (Enterprise Mobility Manager)
Outsourcing Service
Supply our expert personnel for your projects and/or developments through our outsourcing services, covering the following roles:
✔️ Project Manager
✔️ Junior Analyst
✔️ Senior Analyst
✔️ Junior Programmer
✔️ Senior Programmer
✔️ Specialist consultants
✔️ Quality technicians
Fields of expertise and experience
✔️ Native development Languages and Technologies: C, C++, Objective C, .NET, Java
✔️ Web development Languages and Technologies: HTML, CSS, JavaScript, PHP, ASP
✔️ Development for payment terminals/PINPADs
✔️ Development for mobile terminals: iOS, Android y Windows Phone
✔️ Development for kiosk applications
✔️ Payment means development and their inclusion with other solutions
✔️ Certification processes with autorisation networks and banks
✔️ Usage of development and TEF payment test tools : Collis, Smart SPY, FIME, etc
✔️ Regulations and international specifications as PCI-DSS, EMV and national like PUC, PUCE, PUP
✔️ Point-of-sale application developments
Mobility
Services for Mobile App
✔️ Our offerings encompass a range of payment services, including PUP and PUC, along with advanced features such as tokenization, robust security measures, QR code integration, and comprehensive reporting tools. Additionally, we provide client invoicing applications that seamlessly integrate with payment devices, gateways, and banking systems.
Web services development
✔️ These services are made available to various applications, including those on mobile devices.
Designing applications specifically
✔️ Reflecting the distinct specifications and needs of our clients
Enterprise mobility management
✔️ Application deployment and device management through our Enterprise Mobility Manager solution
Waste Management
Elimination of physical storage media
✔️ The physical storage media are processed using the SV91M degausser, which is recognized and certified as a reliable method. After applying this technique, the media is deemed destroyed, ensuring that no information can be stored or retrieved.
Certification of physical media destruction
✔️ We provide a certificate in accordance with RD 208/2005 for the final waste that has been produced
Inventory of each completed operation
✔️ All operations are stored in a repository accessible for client consultation
Forensic and Investigation Services
Digital Services
✔️ We offer computer expertise services for many judicial procedures. Civil, Criminal, Labor, Commercial, and Administrative Litigation, as well as extrajudicial:
Arbitrations
Mediations
Conciliations
We cover all phases of the procedure, from your commission to the judicial process.
✔️ Collection and analysis of evidence, chain of custody of the same and documentation of the processes
✔️ We carry out reports and expert opinions prepared by experts
✔️ Registration and endorsement of the reports by the College of Informatics
✔️ Forensic analysis of the affected systems and their evidence using recognized tools for any situation, mobile devices or computer equipment and systems
Contact
You can connect with us directly or complete our contact form. Business hours: 7:00 -24:00
ADDRESS
Spain: Pepe Alba st., nr. 1 ground, 46022, Valencia
Colombia: Street 99 nr. 10-19 4th Floor, Bogotá
Malaysia: Level 3-5, Menara Standard Chartered No.30 Jalan Sultan Ismail, Kuala Lumpur
Portugal: Da República ave., nr. 50, 2nd floor 1050-196 Lisboa
France: Champs Elysées ave., nr. 50, 75008, Paris